Service guide
How to delete your Deliveroo account
Route checked by TraceErase on · Page last updated
On this page
The short answer
Deliveroo’s help page describes deleting a customer account on the website, and its privacy policy says this deletes the account and the personal information linked to it, except details Deliveroo must or has a reason to keep. The help page advises cancelling any Deliveroo Plus subscription first. No grace period or restore window was found in the pages read. TraceErase read Deliveroo’s privacy policy and help pages on 7 October 2026 and 8 October 2026 but has not signed in to run the flow.
At a glance
- Organisation
- Roofoods LtdTrades as Deliveroo; the privacy policy says DoorDash, Inc. may also be a controller for some processing.
- What this page covers
- Deliveroo customer account on the UK website and app. Rider and partner accounts are separate and not covered.
- How the route was checked
- Checked by TraceErase on 8 October 2026 against the organisation’s own pages (listed under Sources). The signed-in steps have not been run, so menu names can differ from what you see, and the organisation may have changed its pages since. You follow the steps yourself.
- Official websites
- deliveroo.co.uk, deliveroo.com
Which request do you want?
Closing an account, erasing data, stopping marketing and getting a copy of your data are four different things. This table shows what each one means and whether TraceErase has checked its route for this organisation.
| Request | What it means | Status |
|---|---|---|
| Close the account | Ends your use of the service. It is not the same as asking the organisation to erase everything it holds. | Checked by TraceErase |
| Ask for your data to be erased | A request under UK data protection law to delete personal data. The right is not absolute, and the organisation can keep what it must. | Checked by TraceErase |
| Stop marketing | Asks the organisation to stop using your data for direct marketing. It is separate from closing the account. | Checked by TraceErase |
| Get a copy of your data (SAR) | A subject access request: you ask what the organisation holds about you and for a copy of it. | Checked by TraceErase |
| Correct inaccurate data | Asks the organisation to fix personal data that is wrong. | Checked by TraceErase |
| Complain about how data was handled | A data protection complaint to the organisation, and then to the ICO if you are not satisfied. | Checked by TraceErase |
Before you start
A Deliveroo account holds details such as your name, phone number, delivery address and payment method. Those are the details the policy says you can change in the Account section.
Roofoods Ltd trades as Deliveroo. The privacy policy says DoorDash, Inc. may also be a controller for some processing.
This page covers the Deliveroo customer account on the UK website and app. Rider and partner accounts are separate and not covered. The deletion steps were described for the website; the app steps were not read.
Deliveroo’s policy says it keeps data only as long as reasonably needed for its purposes and legal, tax or accounting duties, and may keep it longer if there is a complaint or likely litigation.
- Cancel Deliveroo Plus. Do it before the end of the billing cycle to avoid another charge.
- Ask for a copy first if you want one. Deliveroo says it shares the copy through a third-party secure method.
- Be ready for an identity check. If you email the data protection officer, expect to be asked to verify your identity.
- Check for partner marketing. Partner marketing you opted into at checkout is unsubscribed through the partner, not Deliveroo.
- Do not assume a restore window. None was found in the pages read, so check what Deliveroo shows before you confirm.
Close the account
Done through the website. You need to sign in to your account first.
- Sign in to your Deliveroo account on the website.
- Open the profile icon at the top right.
- Choose Account details.
- Scroll to the bottom and choose Delete account.
- Follow the on-screen prompts.
- If you have Deliveroo Plus, cancel it first on the Account page or through customer care.
The organisation’s own page (opens in a new tab)
Limits to know about
- Steps were described for the website; app steps were not read.
- The privacy policy says some details may be kept for legal or legitimate reasons.
Ask for your data to be erased
Done through the website, the app or email.
- Sign in on the website or app, open Account details and scroll to Delete Account; the policy says this deletes the account and its personal information.
- Or email the Deliveroo data protection officer to exercise your rights, expecting an identity check.
The organisation’s own page (opens in a new tab) · Official contact address on the organisation’s page: dpo@deliveroo.com
Limits to know about
- The policy says some details may be kept for longer where Deliveroo is legally obliged or has a legitimate reason.
- Cancel any Deliveroo Plus subscription first, as the help page advises.
Based on: source 1
Stop marketing
Done through the app, the website or email. You need to sign in to your account first.
- On the website or in the app open Account, then Contact Preferences, and turn off marketing.
- Or use the unsubscribe link at the bottom of a marketing email.
- For push notifications, change Notifications in your phone settings.
The organisation’s own page (opens in a new tab)
Limits to know about
- Deliveroo says it still sends service messages after you opt out of marketing.
- Partner marketing you opted into at checkout is unsubscribed through the partner.
Based on: source 1
Get a copy of your data (SAR)
Done through email or support_form.
- Email the data protection officer address in the privacy policy, saying you want a copy of the information held about you.
- Give the email address on your account and be ready to verify your identity.
- The policy also points general privacy queries to a contact form; the customer care page is linked here.
The organisation’s own page (opens in a new tab) · Official form or action page (opens in a new tab) · Official contact address on the organisation’s page: dpo@deliveroo.com
Limits to know about
- The policy says Deliveroo uses a third-party secure method to share the copy.
Correct inaccurate data
Done through the app, the website or email.
- Change your name, phone number, delivery address and payment method in the Account section of the app.
- To correct other details, ask the data protection officer by email.
The organisation’s own page (opens in a new tab) · Official contact address on the organisation’s page: dpo@deliveroo.com
Limits to know about
- Deliveroo says it may need to verify the accuracy of new information before updating.
Based on: source 1
Complain about how data was handled
Done through email. No sign-in is needed.
- Contact the Deliveroo data protection officer first, describing the concern; the policy asks to be given the chance to deal with it.
- If still unhappy you can complain to the ICO.
The organisation’s own page (opens in a new tab) · Official contact address on the organisation’s page: dpo@deliveroo.com
Limits to know about
- The policy gives the DPO address for exercising rights and does not describe a separate complaints route; contacting the DPO first is the natural step, not a stated complaints procedure.
Based on: source 1
Deleting the account versus asking the data protection officer
Deleting the account yourself and writing to the data protection officer are two separate routes. The policy says deleting the account deletes the account and its personal information, except details Deliveroo must or has a reason to keep. The officer route is for exercising your rights directly, and you should expect an identity check.
The policy gives the officer address for exercising rights but does not describe a separate complaints procedure. Contacting the officer first is the natural step, and you can complain to the ICO if you remain unhappy.
Copy of your data and marketing
For a copy, the policy points to an email to the data protection officer, giving the email address on your account. It also points general privacy queries to a contact form.
Marketing can be turned off in Contact Preferences or with the unsubscribe link in a marketing email, and push notifications are changed in your phone settings. Deliveroo says it still sends service messages after you opt out of marketing.
What to expect afterwards
What changes or is lost
- The privacy policy says deleting the account deletes the personal information linked to it, except details Deliveroo must or has a reason to keep.
What may be kept. Policy says data is kept only as long as reasonably needed for its purposes and legal, tax or accounting duties, and may be kept longer if there is a complaint or likely litigation.
What TraceErase does here, and what you do
- You follow the organisation’s steps above on its own site or app, and send any request yourself. TraceErase does not log in to your accounts, does not hold your passwords and does not send requests to Deliveroo for you.
- TraceErase shows the guidance it checked and the date, prepares an editable draft request from a template, and keeps a record of what you sent and when, with provisional response dates worked out from the dates you enter.
- A directory listing is not proof that you have an account, and following these steps is not proof that the organisation has erased anything. The organisation decides its own reply.
Sources
The organisation’s own pages that TraceErase checked this guide against, and the day each was read.
- deliveroo.co.uk/privacy (opens in a new tab) · read 8 October 2026Deliveroo privacy policy: Roofoods Ltd and DoorDash as controllers, account deletion path, update and marketing steps, DPO email and the ICO.
- deliveroo.co.uk/faq (opens in a new tab) · read 7 October 2026Explains that a customer deletes their account on the website via the profile icon, Account details, then Delete account, and advises cancelling any Plus subscription first.
- deliveroo.co.uk/contact (opens in a new tab) · read 7 October 2026Customer care contact page that lists no dedicated data protection address and links to the privacy page.
General information, not legal advice. Organisations change their pages, so check the source for anything that matters to you.
Questions
What happens to my data when I delete my Deliveroo account?
The privacy policy says deleting the account deletes the personal information linked to it, except details Deliveroo must or has a reason to keep for legal duties.
Can I get my Deliveroo account back after deleting it?
No restore window was found in the pages read, so this page cannot say. Check what Deliveroo shows before you confirm.
Do I need to cancel Deliveroo Plus first?
The help page advises cancelling a Plus subscription first, on the Account page or through customer care, before the end of the billing cycle to avoid another charge.
Who is responsible for my Deliveroo data?
The privacy policy names Roofoods Ltd, which trades as Deliveroo. It says DoorDash, Inc. may also be a controller for some processing.
Keep track of your request
A free TraceErase account includes the directory, request drafts and a case record with dates. A plan is a separate, later choice, and creating an account does not start a purchase.