You applied for credit. You didn’t apply for a spam subscription.

No. We don’t search for your data, and we can’t tell which organisations hold it. Choose the organisations you recognise or think may have your details. Choosing a brand doesn’t mean we found an account or checked that it holds your data. Contacting a company discloses the identifiers we send it: your name and the email addresses you give us, and your phone number or postcode if you add them. We don’t send requests to every lender on a broker’s panel.

No, and not necessarily at once. A request covers marketing from the organisations you choose. Organisations you didn’t choose, and any that have already passed your details on, aren’t covered. Messages an organisation needs to send about an account you hold carry on. Calls and texts have their own free routes too, such as the Telephone Preference Service, and our UK opt-out guides show the official steps. If marketing carries on after a request, tell us in your account and we will review the reply with you.

Yes. These rights are yours, whether or not you use TraceErase, and using them costs nothing. Our free UK opt-out guides and the service directory show the official steps. TraceErase charges for the convenience of having requests prepared, checked, sent and tracked for you. It doesn’t charge for a legal right, and you never need a plan to use one.

“Request sent” means the mail service accepted the message, or our team submitted it and recorded the receipt. That isn’t delivery, and it isn’t removal. Replies are recorded by our team, with their scope and who vouches for each, and shown in your account. Follow-ups for requests that get no reply are planned but are not switched on yet. Each organisation decides what it can erase, and may keep a minimal record so your opt-out is honoured, and records it must keep by law. The ICO explains when erasure applies (opens in a new tab).

£9.99 per month or £49.99 charged once a year, upfront. The annual plan is charged in full, once a year, upfront; any monthly figure shown for it is only an equivalent. You choose a plan only after you have given permission. Both renew automatically until you cancel from Manage billing in Settings. The plan pays for eligible managed requests (prepared, checked by our team and sent a limited number each day, shared fairly between customers), progress tracking, recording replies and customer support. The commercial terms and refunds are set out in the Terms of Service; nothing on this page is a guarantee of removal.

Some organisations need your own login, an identity check, a confirmation link or their own form. The request pauses, nothing is sent while a step is open, and it appears under “Action needed from you” with what is needed, why and where to go (the organisation’s own site). We prefer that you send anything sensitive, such as ID, to that organisation directly rather than through us. When you have done it, the request carries on. If an organisation refuses or replies in part, the reply is recorded and we tell you what can be done next. We don’t say that an organisation has broken the law.

No. This doesn’t cancel a loan, erase a debt you owe, remove accurate credit history, stop messages about an account you hold, or close a credit account. It isn’t debt advice, loan matching or an affordability check.

We don’t promise unlimited capacity or any response time, from us or from an organisation. Our team checks the exact wording of each request and only a limited number are sent each day, shared fairly between customers, so a request can wait its turn.