Pricing
What you are paying for
Start with a free account: the directory, official steps checked and dated by TraceErase, request drafts, a case tracker with dates and the password check. The plan is the connected service around them: eligible privacy requests handled for you, starting with Loan Broker Cleanup (when it is open), a removal centre that keeps those requests and your own broker checklist in one place, and progress updates on every managed request. Less chasing, and a clearer view of your privacy requests. It also includes breach information for your account email and the breach directory (when the breach service is on) and support. Detailed exposure reports and weekly protection are temporarily unavailable and are not part of what the plan gives today. The Check my exposure page is free and needs no account, but it is unavailable at the moment; when it is on, coverage is very limited and finding nothing is not an all-clear. Below, the live status of each tool, then what comes with an account, what the plan covers, what is temporarily unavailable, what is planned and what isn’t available.
Checking whether broker cleanup is open…
What is open right now
Read from the service when you open this page. A tool being open doesn’t mean every organisation, website or action is supported: each tool says what it covers.
- Check my exposure FreeChecking…
- Email breach check With a planChecking…
- Breach directory With a planChecking…
- Loan Broker Cleanup With a planChecking…
- The removal centre: your requests, managed requests and your own broker checklist With a planStatus shown in your account
- Detailed exposure reports With a planChecking…
- Weekly protection (optional) With a planChecking…
The plan
Choose monthly or annual. The names, prices and billing intervals below are read from our billing records, not written into this page. If a plan can’t be loaded, no price is shown. Nothing here is a commitment beyond the Terms of Service.
Twelve monthly payments come to £119.88. One annual payment is £49.99, which is £69.89 less over a full year of the plan. If you cancel part-way through a year, cancelling stops renewal and the plan stays active until the end of the period you have paid for. The Terms of Service cover refunds.
You chose
£9.99 per month
- £9.99 per month, in GBP.
- Renews automatically until you cancel.
- Cancel from Manage billing in Settings, which opens Stripe’s customer portal. Payments are handled by Stripe, and the payment page shows the price again before you pay.
What the plan pays for
- Eligible requests handled by TraceErase, starting with Loan Broker Cleanup, for the organisations and actions it supports: you give written permission, a member of our team approves the exact wording, and a limited number are sent each day, shared fairly between customers.
- The removal centre: one home for the requests TraceErase handles for you, the requests you send yourself and your own checklist of data brokers (a private to-do list that sends nothing). It doesn’t depend on the exposure check.
- Progress updates for every managed request: the status, the response date and who vouches for each outcome in your account, and short service emails when email updates are on.
- Breach information for your account email when the breach service is available, and the breach directory. These are one part of the plan, not the reason for it.
- Scheduled breach checks of your account email, when the breach service is available. It is a choice you turn on, and an email when a check finds a newly listed breach is a second, separate choice. How often a check comes round is shown in your account.
- Customer support from inside the app.
- The account features listed above: clean-up guidance, privacy requests and complaints, the case tracker and the password check.
The limits
- Staff approve the exact wording of each managed request, and only a limited number are sent each day, shared fairly between customers. Software prepares drafts and manages the queue.
- There is no promise of unlimited capacity or of a response time, from us or from an organisation.
- Sent isn’t delivered, and neither is removed. An organisation decides its reply.
Many official opt-outs are free to do yourself. TraceErase charges for its actual service and tools, not for your statutory rights.
You create the account first, and the account tools don’t need a subscription. You choose whether to subscribe after you have looked around. The commercial terms and refunds are set out in the Terms of Service, and nothing here is a guarantee of removal. Your rights to ask organisations for your data don’t depend on paying anyone. Nothing is sent to an organisation for you unless you have given written permission and our team has approved the exact request.
Choosing, managing and cancelling
Step 1
Create your account
This doesn’t start a purchase. Confirm your email address where we ask you to, then you reach your dashboard.
Step 2
Choose a plan when you want one
Your dashboard shows the monthly and annual plans with the full price. If you chose a plan on this page, it is shown there for you to confirm.
Step 3
Check out with Stripe
Nothing is bought until you press “Continue to checkout”. Payment is taken on Stripe’s own page, never on a TraceErase form.
Step 4
Manage or cancel yourself
Manage billing in Settings opens Stripe’s customer portal, where you can see invoices and cancel. Cancelling stops renewal at the end of the period you have paid for. Paid features can lapse without blocking billing, settings or support.
The free account is useful on its own: the directory, guidance checked and dated by TraceErase, request drafts, the case tracker and the password check. Our guides are free to read without an account.
The official routes are free. What are you paying for?
Your rights don’t depend on paying anyone, and the official steps are free to follow with or without an account. The plan is for the extras around them, so here is when each is enough.
When the free account is enough
- You have one or two organisations to deal with and are happy to send the requests yourself.
- You mainly want the reviewed official steps, request drafts, the case tracker with response dates and the password check. All of these come with the account.
- You are comfortable keeping your own notes. Doing it with no account at all is fine too.
When the plan may be worth considering
- You want supported requests handled for you, with progress tracking, through Loan Broker Cleanup. The status at the top of this page says whether it is open right now; when it isn’t, nothing is sent for you.
- You want one place for the requests TraceErase handles and the ones you send yourself, with your own checklist of data brokers beside them. It doesn’t search for your details; the exposure report that would is temporarily unavailable.
- You want breach information for your account email and the breach directory. They depend on the breach service, and the page says when it is unavailable.
The free route and TraceErase side by sideThe five requests, in plain words
Account, plan and what isn’t available
Kept apart so you can see exactly where the plan starts, what is only planned, and what you can’t buy at all.
Included with your account
Available once you have signed up. These parts don’t depend on a subscription.
Account clean-up guidance
Search the directory, mark the services you use, and follow each organisation’s own official steps yourself. Where TraceErase has checked the guidance it shows the date it was checked and its caveats.
Free official services
Guided steps for free tools run by the organisations themselves, such as Google’s Results about you, UKPhoneBook, 192.com, the call and mail preference services and the open register opt-out. You complete each one on its own site, TraceErase submits nothing to them for you, and your progress is kept in your account. They are free from the organisations; a plan isn’t needed for them.
Privacy requests and complaints
Prepare a draft to request a copy of your data, a correction, erasure, or to challenge a response. For organisations TraceErase doesn’t handle for you, you approve it and send it yourself.
Case history and deadlines
Keep each request’s dates, replies and notes in one place. TraceErase works out the response date from the dates on record and says when a date needs confirming.
Password check
Check a password against a public breach list. Checked in your browser. The complete password is never sent; only the first five characters of a one-way hash of it go to a Have I Been Pwned service.
Support and billing management
Message support from the app, manage billing and start deletion of your account at any time.
Included with the plan
These parts need an active subscription.
Eligible requests handled by TraceErase
Loan Broker Cleanup is the first managed feature. You choose the loan brokers, check the exact requests and give written permission you can revoke. TraceErase handles the supported requests: software prepares each one, a member of our team approves the exact wording, and it is sent by email or submitted by our team. A limited number are sent each day, shared fairly between customers, so no time is promised. Organisations decide their responses, so no outcome and no removal is promised. It is available only while Loan Broker Cleanup is open; the status on this page says whether it is.
The removal centre
One home for the requests TraceErase handles for you and the requests you prepare and send yourself, with your own checklist of data brokers beside them (a private to-do list that sends nothing). You approve each request, and the centre shows what has been recorded and who vouches for it. It doesn’t search for your details, so it works whether or not the exposure check does. A request being submitted isn’t the same as information being removed.
Progress and responses for managed requests
Your requests and progress, organised in one place: each managed request’s status, response date and responses. A status shows what happened and who vouches for it. When email updates are switched on you also get short service emails about a request: it was sent, a step needs you, a reply was recorded, or it was stopped. They carry no detail, which stays behind your sign-in. A send, a response or a date passing is never shown as proof that data has gone.
Ask for help with a website
Tell us about a specific page that shows your details and our team will read the address and your description as text and tell you whether a supported request is possible. We never open the address, nothing is sent to the website unless you approve a supported request yourself, and asking is never a promise that anything will be removed.
Breach information for your account email
Shows which known breaches include your account email address, using a public breach database, when the breach service is available. A check can wait its turn behind others, and it runs when you ask. If the data service is unavailable the page says so; it never shows an all-clear. Scheduled checks and an optional alert email are separate choices, described below.
Breach directory
A reading list of publicly reported breaches from the same service. It is general information and doesn’t say whether your details were involved.
Not available
These aren’t part of the product today and can’t be bought, at any price.
Not available: Background monitoring other than the scheduled breach check you can choose to turn on: nothing else is checked again for you (weekly protection is temporarily unavailable, below), and breach checks run when you ask unless you turn the schedule on
Not available: Any watching of your accounts or devices
Not available: Scanning broker databases or the wider web: the free exposure check, when it is available, searches a licensed index for supported websites, finds almost nothing, and doesn’t open the pages it finds. It is currently unavailable
Not available: Antivirus or device security, a VPN, identity-theft insurance, or any guarantee that a breach can’t happen
Not available: A promise that a reminder email will arrive, or when: reminder emails depend on the reminder service running, so the dates are always shown on screen too
Not available: Delivery confirmation: “Request sent” means the mail service accepted the message, not that the organisation received or acted on it
Not available: A promise that any organisation will erase, or has erased, your data, or that all marketing will stop at once
Not available: Closing a credit account, cancelling a loan or changing a credit file
Not available: Managed requests to organisations beyond the covered list, and to direct lenders
A promised delivery time for reminder emails and any promise of erasure are unavailable. They aren’t hidden behind a higher plan.
Temporarily unavailable
These are real tools that are not available now. They are not part of what the plan gives you today, and nothing that worked has been taken away.
Temporarily unavailableDetailed exposure reports
Temporarily unavailable. The search index we use holds almost none of the person pages of the one website we are allowed to search, and the search service can’t always be reached, so a report would find nothing for almost everyone. That would not be an all-clear. They are not part of what the plan gives you today, and nothing that worked has been taken away: they have not been running.
Temporarily unavailableWeekly protection
Temporarily unavailable. It repeats the exposure check, so it can’t run while that check is unavailable. Nothing is being re-checked for anyone, and you can’t switch it on.
Planned: not built yet
These are not built, can’t be used and are not part of what the plan pays for today. They are listed so nobody buys on a promise.
PlannedFollow-ups on requests with no reply
Planned: prepared follow-up drafts for managed requests that get no response. They are not switched on yet.
What the plan covers
What you are paying for
- Eligible requests handled by TraceErase, starting with Loan Broker Cleanup, for the organisations and actions it supports: you give written permission, a member of our team approves the exact wording, and a limited number are sent each day, shared fairly between customers.
- The removal centre: one home for the requests TraceErase handles for you, the requests you send yourself and your own checklist of data brokers (a private to-do list that sends nothing). It doesn’t depend on the exposure check.
- Progress updates for every managed request: the status, the response date and who vouches for each outcome in your account, and short service emails when email updates are on.
- Breach information for your account email when the breach service is available, and the breach directory. These are one part of the plan, not the reason for it.
- Scheduled breach checks of your account email, when the breach service is available. It is a choice you turn on, and an email when a check finds a newly listed breach is a second, separate choice. How often a check comes round is shown in your account.
- Customer support from inside the app.
- The account features listed above: clean-up guidance, privacy requests and complaints, the case tracker and the password check.
What it doesn’t promise
- That every organisation erases every record, or that all marketing stops at once. Organisations decide their replies.
- A response time, unlimited capacity, scans for your data returning, protection against breaches, or closing a credit account or cancelling a loan.
- For managed requests, software prepares drafts and manages the queue. Staff approve the exact wording of each request and only a limited number are sent each day, shared fairly between customers, so requests move as staff can review them and the daily limit allows.
- Sent isn’t delivered, and neither is removed: a reply is recorded with its scope and who vouches for it.
- Managed requests to any organisation that TraceErase doesn’t handle. The managed list is on the coverage page.
Before you pay
- For managed requests, your permission is written and revocable. Revoking stops future sends. It can’t recall a request that has already been sent.
- Breach checks depend on a data service. If the service is unavailable the page says so. An unavailable check never shows an all-clear.
- Cancel from Manage billing in Settings. It opens Stripe’s customer portal. Paid features can lapse without blocking billing, settings or support. If the portal doesn’t open, use the Support page. How cancellation and refunds work is set out in the Terms of Service; this page doesn’t add to it.
- Payments are handled by Stripe.
- Your rights don’t depend on paying anyone. You can ask any organisation for your data, or to correct, stop marketing or erase it, whether or not you use TraceErase. The plan is for the work and the tools around that, not for the right itself.
Terms of serviceQuestions and answersCompare with doing it yourself
Want to look around first?
You don’t need to pay to see how this works. Search the service directory, or follow an example of how a request is tracked.