Contact and support

If you have a question about using TraceErase, including a broker cleanup request, you can reach us in the ways below. We can’t promise a reply time.

Ways to get help

If you have an account

Sign in and open Support in your dashboard. Each message gets a reference, and you can see its status there. Please keep passwords and payment card details out of messages.

Go to your dashboard

Support email

help@traceerase.co.uk

Please don’t include passwords or payment card details in an email.

What support can help with

Using the password check, the directory and your request records.
A managed request: where it has got to, or a step that is waiting for you.
Billing, cancelling a plan, and deleting your account.

What support can’t do

Give legal advice, or debt or credit advice.
Make an organisation reply, or promise that it will erase anything.
Log in to your accounts on other services for you.

We can’t promise a reply time. Legal contact details, including our Data Protection Officer, are in the Privacy Policy.