Service guide
How to cancel your Netflix account and ask for your data to be removed
Route checked by TraceErase on · Page last updated
On this page
The short answer
The reviewed Netflix route for closing an account is cancelling the membership. Access ends when the paid period ends, and Netflix says it keeps viewing activity, ratings, account details and game history for 24 months afterwards so you can restart. A separate Netflix article on deleting the account was referenced but could not be read, so this page does not describe an account-deletion flow. TraceErase read Netflix’s help articles and privacy statement on 7 October 2026 and has not signed in to run any flow.
At a glance
- Organisation
- Netflix Services UK Limited and Netflix International B.V.Named as joint controllers for UK members.
- What this page covers
- Netflix membership account. Profile deletion is a separate smaller action and does not close the account.
- How the route was checked
- Checked by TraceErase on 7 October 2026 against the organisation’s own pages (listed under Sources). The signed-in steps have not been run, so menu names can differ from what you see, and the organisation may have changed its pages since. You follow the steps yourself.
- Official websites
- netflix.com
Which request do you want?
Closing an account, erasing data, stopping marketing and getting a copy of your data are four different things. This table shows what each one means and whether TraceErase has checked its route for this organisation.
| Request | What it means | Status |
|---|---|---|
| Cancel your membership | Ends billing and future use. The reviewed record covers cancelling the membership, not deleting the account. | Checked by TraceErase |
| Ask for your data to be erased | A request under UK data protection law to delete personal data. The right is not absolute, and the organisation can keep what it must. | Checked by TraceErase |
| Stop marketing | Asks the organisation to stop using your data for direct marketing. It is separate from closing the account. | Checked by TraceErase |
| Get a copy of your data (SAR) | A subject access request: you ask what the organisation holds about you and for a copy of it. | Checked by TraceErase |
| Correct inaccurate data | Asks the organisation to fix personal data that is wrong. | Checked by TraceErase |
| Complain about how data was handled | A data protection complaint to the organisation, and then to the ICO if you are not satisfied. | Checked by TraceErase |
Before you start
Netflix is a membership service, so leaving usually starts with cancelling billing. In the reviewed record, cancelling is the only closure step, and it is not the same as erasing the data attached to the account.
This page covers the Netflix membership account. Profile deletion is a separate, smaller action and does not close the account.
Netflix’s corporate information page names Netflix Services UK Limited and Netflix International B.V. as joint controllers for UK members.
No official page read confirms a delete account button, so this page does not describe one.
- Cancel the membership. If you are billed through a payment partner such as an app store, you must cancel with that partner instead.
- Know when access ends. Access ends when the paid period ends after cancelling.
- Remember the 24 months. Netflix says it keeps viewing activity, ratings, account details and game history for 24 months after closure so you can restart.
- Ask for a copy first if you want one. The reviewed access route uses a request my information option while signed in.
- Look for the confirmation email. Netflix sends one after you confirm cancellation.
Cancel your membership
Done through the website or the app. You need to sign in to your account first.
- Sign in, open the membership management page and choose cancel.
- Confirm with the finish cancellation button and look for the confirmation email.
- If there is no cancel option, cancel through the payment partner instead.
The organisation’s own page (opens in a new tab)
Limits to know about
- This article covers cancelling membership; a separate Netflix article on deleting the account was referenced but not read.
Based on: source 1
Ask for your data to be erased
Done through email. No sign-in is needed.
- Read the deletion and retention page, then email the privacy address with the removal you want.
The organisation’s own page (opens in a new tab) · Official contact address on the organisation’s page: privacy@netflix.com
Limits to know about
- Netflix keeps some data as required or permitted by law; no timescale is given.
Stop marketing
Done through the website or the app. You need to sign in to your account first.
- Use the unsubscribe link or notification settings for each profile.
- Manage matched identifier communications in privacy and data settings.
The organisation’s own page (opens in a new tab)
Based on: source 2
Get a copy of your data (SAR)
Done through the website or email. You need to sign in to your account first.
- Use the request my information option described in the privacy statement while signed in.
- Other requests can go to the privacy email address.
The organisation’s own page (opens in a new tab) · Official contact address on the organisation’s page: privacy@netflix.com
Based on: source 2
Correct inaccurate data
Done through the website or email. You need to sign in to your account first.
- Update details under Account, or email the privacy address.
The organisation’s own page (opens in a new tab) · Official contact address on the organisation’s page: privacy@netflix.com
Based on: source 2
Complain about how data was handled
Done through email. No sign-in is needed.
- Contact the privacy office first.
- You can then complain to the Information Commissioner.
The organisation’s own page (opens in a new tab) · Official contact address on the organisation’s page: privacy@netflix.com
Based on: source 2
Cancelling is not erasing
Cancelling stops billing and ends access at the end of the paid period. It does not delete your data. Netflix says it keeps account details and viewing data for 24 months so that you can restart.
For removal, Netflix’s deletion and retention help page refers account deletion to a separate article, which was not read, so a deletion route has not been reviewed yet. For other removals it points to the privacy email address, where you say which removal you want. Netflix says it keeps some data as required or permitted by law and gives no timescale.
Access, marketing and correction
The privacy statement describes a request my information option while signed in for copies of your data, with other requests going to the privacy email address. Marketing is controlled through the unsubscribe link or notification settings for each profile, and communications based on matched identifiers are managed in privacy and data settings.
What to expect afterwards
What changes or is lost
- Access ends when the paid period ends after cancelling.
What may be kept. After closure Netflix keeps viewing activity, ratings, account details and game history for 24 months so you can restart.
What TraceErase does here, and what you do
- You follow the organisation’s steps above on its own site or app, and send any request yourself. TraceErase does not log in to your accounts, does not hold your passwords and does not send requests to Netflix for you.
- TraceErase shows the guidance it checked and the date, prepares an editable draft request from a template, and keeps a record of what you sent and when, with provisional response dates worked out from the dates you enter.
- A directory listing is not proof that you have an account, and following these steps is not proof that the organisation has erased anything. The organisation decides its own reply.
Sources
The organisation’s own pages that TraceErase checked this guide against, and the day each was read.
- help.netflix.com/en/node/407 (opens in a new tab) · read 7 October 2026Netflix help article explains cancelling membership, that account details and viewing data are kept for 24 months afterwards, and that app-store billing is cancelled with the partner.
- help.netflix.com/legal/privacy (opens in a new tab) · read 7 October 2026Netflix privacy statement gives routes for copies of data, correction, marketing settings and a privacy email address, and mentions complaints to the UK regulator.
- help.netflix.com/en/node/100625 (opens in a new tab) · read 7 October 2026Netflix deletion and retention help page refers account deletion to a separate article and gives the privacy email for other removals.
- help.netflix.com/legal/corpinfo (opens in a new tab) · read 7 October 2026Netflix corporate information page names Netflix Services UK Limited and Netflix International B.V. as joint controllers for UK members.
General information, not legal advice. Organisations change their pages, so check the source for anything that matters to you.
Questions
What happens to my data after I cancel Netflix?
Access ends when the paid period ends. Netflix says it keeps viewing activity, ratings, account details and game history for 24 months so you can restart, and keeps some data as required or permitted by law.
Can I come back to Netflix after cancelling?
Netflix says it keeps your data for 24 months after closure so you can restart.
Does cancelling Netflix erase my data?
No. Cancelling ends the membership, but Netflix keeps account and viewing data for 24 months. The route for deleting an account was not reviewed, and removal requests go to the privacy email address.
Who is responsible for my Netflix data?
Netflix’s corporate information page names Netflix Services UK Limited and Netflix International B.V. as joint controllers for UK members.
Keep track of your request
A free TraceErase account includes the directory, request drafts and a case record with dates. A plan is a separate, later choice, and creating an account does not start a purchase.